Privacy Policy
Privacy Policy
By using this website, you agree to Chestnut Farm Holiday Cottages’ privacy policy as set out below. This privacy policy also applies when corresponding with us by telephone, email, texts or otherwise.
This Privacy Policy sets out how we (Chestnut Farm Holiday Cottages), are responsible for protecting your personal data. If you have any concerns about the information you have provided or need further help, please email enquiries@chestnutfarmcottages.co.uk or call us on either 07733 351651 or 01629 820946. Alternatively, you can write to us at Chestnut Farm, Abel Lane, Uppertown, Bonsall, Matlock, Derbyshire DE4 2AW.
Information we collect or receive about you
Where you have agreed to this, we will gather different types of personal information when you are booking a holiday cottage for rental purposes. The information we collect includes:
• Lead party full name, mailing address, age, email address, contact numbers, payment details and names, ages and contact numbers of your holiday party.
Cookies
When browsing our website, we may also collect information relating to the user journey including users’ IP addresses, browser name, type of computer, etc. Some of this information is collected through cookies. Cookies are small text files which are downloaded to your computer and are used to monitor the use of the Chestnut Farm Holiday Cottages website, by you. They are designed to help us to help you, to use the site efficiently in the future. You may decline the use of Cookies, but in doing so may not experience the full range of features of our website.
For further information visit www.aboutcookies.org or www.allaboutcookies.org
How your information is collected
Where you have agreed to this, we will gather different types of personal information through the channels shown below:
• During telephone calls, emails and letters, in person, through an enquiry form, online booking system or via any of our online booking agency channels.
How we use your information
We use your personal information so that we may manage and process your holiday cottage booking. We also use your information to understand whether other services would be of interest to you. We may use your information for sending periodic emails when updating you on changes to our services, technical issues, promotional offers and assessing our service. You may withdraw your consent at any time by replying to our emails advising that you wish to ‘Unsubscribe’.
Who we share your information with
Information is shared only where it is necessary to provide a holiday booking you have requested. No one else except those persons associated with Chestnut Farm Holiday Cottages who require it to process and manage your holiday booking, will have access to it. In respect of shared data, we require all associated persons to safeguard the privacy and security of personal information they process on our behalf. Information may also be shared when it is permitted by law.
The legal grounds for processing your data
Your personal data will always have a lawful basis, either because:
You have consented to our use of your personal data (e.g. subscribing to emails), or
• We have a legal and contractual obligation to process your data (e.g. managing your holiday booking)
• Due to a legitimate interest (compiling anonymised statistics)
Specifically, we’ll use information we hold about you in the following ways:
Transferring data
We do not transfer any of your personal information outside of the UK / EEA
How we protect your information
We make every effort to ensure that any information you provide us with is kept secure, using measures such as:
• Contact / Enquiry forms are kept on a password protected computer and / or password protected emails. We do not hold any information as hard copies.
• Computers are password protected and PC’s and laptops are regularly updated for security patches and general system updates.
• Payments are processed via an online secure payment gateway provider with a SSL certificate service.
• We also require all associated providers to keep up with safeguarding data and comply with all the required laws.
• Telephone calls are not recorded to safeguard card payment data provided over the phone.
Although we endeavour to provide standard security measures for information we process and maintain, no security system can prevent all potential security breaches.
How long we hold your information for
We will only hold your information for as long as necessary to meet any legal requirements or for the purposes stated above.
If our business ownership changes
If our ownership changes in anyway, any personal information that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.
The rights you have regarding your information
As a data subject, you have the following rights under Data Protection laws:
• You have the right to be informed on how we hold and deal with your personal information and this Privacy Policy fulfils that obligation.
• You have the right to ask for a copy of personal information we hold about you or ask for your information to be corrected. If you wish to exercise these rights, please email enquiries@chestnutfarmcottages.co.uk.
• You can also ask us to delete the information we hold about you, prevent us from processing your information and object to us processing your information (withhold consent). Please note, these rights may not apply where our basis for processing is by legal or contractual obligations.
• You also have the right to data being moved to another provider in a safe and secure way.
Contact us
If you have any questions about your rights, or if you feel unhappy with the way we have handled your personal information, please give us the opportunity discuss this with you. Our contact details are:
• Email: enquiries@chestnutfarmcottages.co.uk
• Telephone: 07733 351 651 or 01629 820 946
• By post: Chestnut Farm, Abel Lane, Uppertown Bonsall, Matlock, Derbyshire DE4 2AW.
If you cannot settle your complaint with us, you can to refer the matter to the Information Commissioners Office at: – Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or call: 0303 123 1113.
Change to this Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and if you continue to use our services, you are agreeing to this policy, even after they have been updated. We recommend that you check this page regularly to keep up-to-date. This notice was last updated on the 9th June 2018.
We are not responsible for the privacy policy of the websites of other businesses that you may access via our website.
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