Booking Terms & Conditions
Booking Terms & Conditions
Booking
For all bookings and reservations, including those made by telephone, email, post or internet, these conditions are deemed to have been accepted by you, the Lead Guest. The lead Guest must be over 18 years of age and authorised to make the booking and to accept these Booking Terms & Conditions by all persons named on the Booking Form. The Lead Guest will be responsible for making all payments due.
On receipt of documents from us you must advise us if anything appears to be incorrect. We regret we cannot accept liability if we are not notified of any inaccuracies within 10 days of our dispatching the documents to you. We reserve the right to refuse a booking without giving a reason.
Rental Payment
In order to confirm your booking a payment via cheque, debit card, credit card for 50% of the total rental fee must be made. If we do not receive your payment within 5 days of your verbal or email confirmation, then we will release your reservation and will not be able to guarantee that the property will be subsequently available.
We must receive the balance of rental fees by 8 weeks prior to the booking arrival date. If payment is not received by us in full and by the date given in our confirmation email then we reserve the right to treat the booking as cancelled. In this case, cancellation charges as set out in the clause “Cancellation by you” will be applicable.
NB No reminders of payment dates will be sent
Bookings received 8 weeks or less before the holiday booking arrival date must be paid in full.
Although we would not anticipate any costing errors on the confirmation invoice, should there be an obviously incorrect price shown, then we will issue a new invoice and will not be bound by the price shown on the incorrect invoice.
Your Contract
A binding contract comes into existence when your booking is confirmed, (when you are booking 8 weeks or less before departure) and in all other cases when we dispatch our confirmation invoice. This contract is governed by English Law. It is mutually understood and agreed that any dispute, claim or any other matter that arises out of this contract or your holiday will be dealt with by the courts of England and Wales.
Cancellations by You (Lead Guest)
You may cancel your booking at any time. Cancellation must be communicated to us in writing and takes effect from the date received by us. In the event of cancellation, then the following charges become applicable:
Less than 2 weeks prior to arrival date – 100% of full cost
Between 2-4 weeks prior to arrival date – 90% of full cost
Between 4-8 weeks prior to arrival date – 75% of full cost
Cancellations by Us
It is extremely unlikely that we will have to make any changes to your property rental. However, occasionally we may have to make changes and reserve the right to do so at any time. Most of these changes would be minor and we will advise you of them as soon as they may be applicable. If we are forced to cancel the property rental because of force majeur or for any reason that makes the property unfit for rental our only liability will be a full refund of all monies paid to us. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your holiday.
Complaints
Complaints must be reported immediately to the owners or their representatives thereby giving them the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay, you must write to us within 28 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause.
Occupation of the Property
Only the named guests are permitted to use or stay in the property. You and your party must not exceed at any time the numbers of sleeping places. The owners or our representatives have a right, at all times, to refuse access to the property for people who are not members of the party. Maximum duration bookable is 21 days in any one stay and no more than a total of 42 days in any calendar year.
Location Map, Directions & Key Collection
A location map & Directions is available on our website under the heading ‘Useful Information’ / ‘Find Us’.
The code for the key safe located outside the property will be emailed and / or texted to the booker 2 days prior to entry. The digits of this code must not be shared with anyone outside of the party of named guests. You are responsible for the key to the cottage and if you lose the key, a replacement charge of £60 will be charged.
Arrival / Check In Time
This is from 16:00 Hrs / 4.00pm on the arrival day booked. We are unable to be flexible on this due to turnaround times.
Departure / Check Out Time
This is by 10:00 Hrs / 10.00am on the departure day booked. We are unable to be flexible on this due to preparing the cottage in time for new arrivals.
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